Refund policy

At CSAW, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.

• Eligibility: You may return items within 7 days of receiving your order.

• Conditions: To be eligible for a return:

• Item must be unused, unwashed, and in its original condition with tags intact.

• Process:

1. Email us at csawdrip@gmail.com

2. Mention your order number, the item(s) you wish to return, and the reason.

3. Once approved, you’ll receive details regarding the return pickup within 24-48 hours. 

• Return Shipping: Customers are responsible for return shipping costs unless the product is damaged or incorrect.

• In case of a return, the shipping charges (both forward and return shipping, if applicable) will be deducted from the refund amount. The remaining balance will be refunded to the original payment method

• Once your return is received and inspected, we’ll notify you about the approval or rejection of your refund.

• If approved, your refund will be processed within 5-7 business days to your original payment method.

• In case of COD orders, we will issue a refund as store credit or through UPI/Bank Transfer.

• We offer exchanges only for size issues or defective items, subject to availability.

• To exchange, follow the same process as returns and mention the new size required.

• If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos of the product and packaging.

• We’ll arrange for a replacement or issue a full refund at no extra cost.

Need Help?

For any issues, questions, or concerns, feel free to contact our support team:

📧 csawdrip@gmail.com